Privacy policy

1. Introduction

Koala Clothing Australia Pty Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting the personal information you provide to us when using our website www.kcasports.com.au (“Website”) or engaging with our services, including Shopify orders, contact forms, quote requests, and Facebook/Instagram lead forms.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect personal information about you when you:

Place an order on our Website (Shopify checkout)
Complete a contact or quote request form
Submit a Facebook or Instagram lead form
Sign up for updates, newsletters, or promotions
Communicate with us via email, phone, or WhatsApp

The types of information we may collect include:

Your full name
Email address
Phone number
Postal address (for shipping purposes)
Payment information (processed securely via Shopify Payments, PayPal, Afterpay, or other providers)
Details of your inquiries, preferences, or requests

Note: We do not sell or share your personal information with third parties for marketing purposes.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Respond to your inquiries and provide customer service
Provide quotes and custom mock-ups for your team or business
Communicate updates about products, services, and promotions if you have opted in
Comply with legal obligations

4. Third-Party Services

We may use third-party services to help operate our business, such as:

Shopify (website, checkout, payment processing)
Meta (Facebook & Instagram Lead Forms and Ads)
Google Analytics or other analytics tools
Email marketing platforms (if opted in)

These services may have access to your information solely to perform services on our behalf. We ensure that they are bound by confidentiality and data protection obligations.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure.

Your data is stored securely on Shopify’s servers and on other secure third-party platforms that comply with Australian privacy standards.

6. Overseas Disclosure

We generally do not send your personal information overseas. However, in cases where you specifically request international shipping or contact us from outside Australia, limited data may be shared with relevant parties to fulfill your request.

7. Your Rights

Under Australian law, you have the right to:

Access the personal information we hold about you
Correct or update any personal information that is inaccurate, incomplete, or out of date
Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at sales@koalaclothing.com.au or 02 9772 2500.

8. Cookies and Tracking

Our Website may use cookies, pixels, and other tracking technologies to:

Analyse website traffic and performance
Understand user behavior and improve your experience
Support advertising and remarketing campaigns

You can control cookie preferences in your browser settings or by following prompts on our Website.

9. Lead Forms and Social Media

If you submit a Facebook or Instagram lead form, your personal information is collected by Meta and shared with us. We use this information only to respond to your inquiry or provide a quote, and we do not share it with other third parties.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates when the latest version came into effect. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

Email: sales@koalaclothing.com.au
Phone: 02 9772 2500
Postal Address: PO Box 341, Revesby North NSW 2212